Your privacy is our highest priority. This document transparently explains how interwin collects, uses, stores, and protects your personal information as a Malaysian player.
Last updated: 1 January 2026This Privacy Policy outlines interwin's data protection practices and is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). By using the interwin platform, you consent to the collection and use of your information as described in this document. If you do not agree, please refrain from using our platform.
Interwin understands that your trust in us begins with confidence that we handle your personal information with full responsibility and respect. To us, privacy is not merely a legal obligation – it is a core value that shapes how we operate every day.
This Privacy Policy applies to all personal information you provide to interwin through our website, mobile app, customer service, or any other communication channel we operate. It also applies to information we collect automatically when you use the interwin platform.
Interwin acts as the responsible data controller for all personal information you provide to us. This means we determine the purposes and methods of processing your data, and we are accountable for ensuring it is handled securely and in accordance with applicable laws in Malaysia.
Our core commitments to you: Interwin will not sell, rent, or trade your personal information to third parties for their own marketing purposes without your explicit consent. This is a firm line we will never cross.
Interwin collects various types of personal information depending on how you interact with our platform. Below is a detailed breakdown of the data categories we collect:
| Data Type | Example Information | Required? |
|---|---|---|
| Identity | Full name, date of birth, MyKad/passport number | Yes – for verification |
| Relationship | Phone number, email address | Yes – for communications |
| Financial | Bank account details, e-wallet accounts (TNG, GrabPay, etc.) | Yes – for transactions |
| Security | Password (hashed), security questions | Yes – for protection |
| Profile | Username, language preference, personal settings | Optional |
Interwin no collecting precise GPS or location data from your device. The location data we process is limited to your general country/region, derived from your IP address only.
Interwin uses your personal data only for legitimate, clearly stated purposes. Below is a complete list of how your data is used on the interwin platform:
Interwin processes your personal data on legally recognised grounds under Malaysia's Personal Data Protection Act 2010 (PDPA). Each of our data processing activities has a clear legal basis:
Interwin does not sell or rent your personal data to any third party. However, there are limited circumstances where we may need to share your data with trusted parties in order to deliver our services to you:
All third parties that receive your data from interwin are bound by data protection agreements requiring them to handle your information to a security standard equal to or higher than that of interwin itself.
Interwin continually invests in security infrastructure to protect your personal data from unauthorised access, loss, alteration, or inadvertent disclosure.
While interwin takes all reasonable steps to protect your data, no security system is 100% impenetrable. In the event of a data breach affecting your information, we will notify you in a timely manner as required by law.
Interwin retains your personal data only for as long as necessary for the purposes stated in this privacy policy, or as required under applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Service Provision |
| Financial transaction data | 7 years after transaction | Legal requirements |
| KYC / identity verification data | 5 years after account closure | AML/PDPA compliance |
| Gaming history | 3 years | Business records |
| Support communication logs | 2 years | Quality control |
| Marketing data (if consented) | Until consent is withdrawn | Consent-based |
Once the retention period expires, interwin will securely delete or destroy your data using methods that ensure it cannot be recovered.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold several important rights regarding the personal data interwin holds about you. We are committed to making it straightforward for you to exercise those rights:
You have the right to request a copy of all personal data that interwin holds about you.
You may request the correction of any inaccurate or incomplete data we hold about you.
Under certain circumstances, you may request that your data be deleted, subject to applicable legal requirements.
You may object to the processing of your data for marketing purposes at any time.
You may request your data in a structured, portable format.
Consent given for consent-based processing may be withdrawn at any time.
To exercise any of the above rights, contact interwin's Data Protection Officer by email at privacy@interwin.ws or via our platform's live chat. We will respond to your request within 30 working days.
The interwin platform uses cookies and similar tracking technologies to enhance functionality and user experience. Cookies are small text files stored on your device when you visit a website.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of the interwin platform.
In the course of its operations, interwin may need to transfer or process your personal data outside Malaysia — particularly when using international technology infrastructure providers or cloud services.
Any such data transfers will only be carried out with adequate safeguards in place, including:
Interwin maintains comprehensive records of all international data transfer activities and ensures every transfer has a sound legal justification and robust safeguards.
The interwin platform is strictly for adults aged 18 and above. interwin does not target or knowingly collect personal data from anyone under 18. This is a policy we enforce rigorously through comprehensive age verification procedures.
Should interwin discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered with interwin should contact us immediately at support@interwin.ws.
Interwin is committed to transparency in all aspects of how your data is handled. If you have any questions, concerns, or complaints about the way we manage your personal data, we encourage you to reach out to us directly.
Interwin reserves the right to update this privacy policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever this policy is updated, we will revise the "Updated" date at the top of this document.
For material changes, interwin will provide clear advance notice via email or in-platform notification before the changes take effect. Your continued use of the interwin platform after any changes constitutes acceptance of the updated policy.
From the moment you register to every transaction – this is the journey your data protection takes.
Six core principles that guide how interwin handles your personal data.
Interwin will never sell, rent, or trade your personal data to any third party for their marketing purposes. This is our absolute promise to every member.
All data you send and store on interwin is protected with 256-bit SSL encryption – the same technology used by Malaysia's leading banking institutions such as Maybank and CIMB.
You may access, correct, or request deletion of your data at any time. interwin provides a straightforward and responsive process for all data rights requests.
All of interwin's data handling practices are fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). We stay current with developments in Malaysian data law at all times.
Interwin's security systems run around the clock, monitoring for suspicious activity and responding swiftly to protect your data and funds from cyber threats.
We clearly explain what we collect, why we collect it, and who we share it with – in plain, straightforward language, not confusing legal jargon.
Interwin operates with a transparent and responsible privacy policy. If you have any concerns about how we handle your personal data, reach out to us via 24/7 live chat or email privacy@interwin.ws. We are committed to addressing every enquiry seriously and within the stipulated timeframe.
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