Terms & Conditions interwin – A Complete Guide to Using the Platform in Malaysia

By accessing, registering for, or using any part of the interwin platform — whether via the website, mobile app, or any other channel we provide — you are automatically deemed to have read, understood, and agreed to be bound by all terms and conditions set out in this document.

Acceptance of these terms is a mandatory condition for using the interwin platform. interwin reserves the right to modify, add, or remove any part of these terms at any time without prior notice. It is your responsibility to review these terms periodically to stay informed of the latest changes.

These terms and conditions are drafted in Bahasa Melayu and govern the relationship between interwin and all its users in Malaysia. In the event of any ambiguity in interpretation, the Bahasa Melayu version shall prevail.

The interwin platform may only be used by individuals who meet all of the following eligibility criteria:

• Minimum age 18 – Interwin is an adult entertainment platform. We maintain a strict zero-tolerance policy against use by anyone under 18 years of age.
• Legal capacity – You must have the legal capacity to enter into a binding agreement in your jurisdiction.
• Voluntary use – Use of the platform is entirely voluntary. You must not use the platform if you are currently enrolled in a gambling addiction treatment programme.
• One account only – Each individual is permitted to register only one (1) interwin account. Holding multiple accounts is a serious violation of these terms.

If we find that a user has provided false information regarding their age or identity, interwin reserves the right to terminate that account immediately and forfeit all balances held within it.

To access the full range of services on the interwin platform, you must register a valid account. The registration process requires you to provide personal information that is truthful, accurate, and current.

Information Required at Registration

• Full name as shown on your official identification document
• An active Malaysian phone number registered in your name
• A valid and active email address
• Accurate date of birth
• A strong password (minimum 8 characters, combining letters and numbers)

Your Account Responsibilities

You are solely responsible for maintaining the confidentiality of your interwin account password. interwin will not be liable for any losses arising from third-party access to your account due to your own negligence. Please contact interwin's support team immediately if you suspect any unauthorised access to your account.

Supported Deposit Methods

Interwin accepts deposits via all of the following local Malaysian payment methods:

Withdrawal Rules

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawals may only be made to the same payment method used for the deposit — for fraud prevention purposes.
• Standard withdrawals are processed within 30 minutes to 24 hours depending on the chosen method.
• Interwin reserves the right to request additional documentation (MyKad copy, proof of bank account ownership) before processing withdrawals for accounts that have not been fully verified.
• Any withdrawal exceeding RM10,000 within 24 hours requires approval from the interwin security team.

Interwin offers a variety of bonuses and promotions from time to time to enhance your gaming experience. All bonus offers are subject to their respective specific terms, and the following provisions serve as the general terms governing all interwin promotions.

General Bonus Terms

• All bonuses are for one claim only unless otherwise stated in the specific terms of the promotion concerned.
• Rollover requirement (wagering requirement) must be met in full before any withdrawal is permitted. interwin's standard rollover is 5× of the total bonus amount.
• Bonus non-transferable between accounts or converted directly into cash.
• Interwin reserves the right to cancel bonuses without notice if there is evidence of fraud, multi-accounting, or promotion abuse.
• If you request a withdrawal before fully meeting the rollover requirements, the bonus balance and associated winnings will be automatically voided.
• The welcome bonus is for new members only who make their first deposit. Each player may claim this bonus only once for the lifetime of their account.

Weekly Cashback & Rewards Programme

Interwin's weekly 10% cashback (up to RM500) is calculated based on net losses over the seven (7) days ending each Sunday at midnight. Cashback credits are applied to your account every Monday and carry only a 1× rollover requirement. Players must have made at least one deposit during the period to be eligible.

All games available on the interwin platform – including online slots, live casino, table games, and lottery – are subject to the following general rules, in addition to any game-specific rules that may apply.

• All game outcomes are determined by the system Random Number Generator (RNG) that has been certified by an independent international auditing body. Interwin cannot alter or influence game outcomes.
• The RTP (Return to Player) values displayed are theoretical figures based on game provider data and represent long-term averages – they are not a guarantee of winnings for any individual session.
• In the event of a technical disruption or system failure during gameplay, interwin will refund the bet amount to the player's account. Any winnings generated during the technical disruption invalid and will be voided.
• Players are not permitted to use any automation software, bots, or other tools to play on their behalf. Use of such tools will result in immediate account suspension.
• Minimum and maximum betting limits vary by game and are clearly stated within each game's interface.

Interwin's Sports Betting and e-sports section offers a wide range of markets including the Malaysia Super League, English Premier League (EPL), badminton, MLBB e-sports, and more. The following rules apply specifically to this section.

Bet Confirmation

• A bet is only considered valid once it has been confirmed by the interwin system and a bet reference number has been issued to you.
• Displayed odds are live and subject to change until a bet is confirmed. Interwin reserves the right to reject or void any bet accepted due to a technical error in odds display.
• Accumulator bets containing matches involving the same team in the same fixture is not permitted.

Sports Betting Payouts

• Betting winnings are credited to your account automatically once the official result has been confirmed by the relevant sports governing body.
• Bets involving matches postponed more than 36 hours from the original scheduled time will be declared void and stakes refunded, unless the match is replayed within the same period.
• Interwin uses official results issued by the relevant competition organisers or sports governing bodies as the final reference.

Interwin takes player account security extremely seriously. We employ 256-bit SSL encryption technology to protect all communications between your device and our servers. In addition, our 24/7 monitoring system is always active to detect any suspicious activity.

Strictly Prohibited Activities

• Cheating, manipulating, or tampering with interwin's games or systems in any way
• Owning, using, or attempting to use multiple accounts
• Colluding with other players to cheat the system (e.g., collusion in poker or baccarat games)
• Using another person's identity documents to register or verify an account
• Conducting money laundering through the interwin platform
• Using a VPN or proxy to conceal your actual location

Interwin reserves the right to take action on accounts in the following circumstances:

• Temporary suspension – During an investigation into suspicious activity, or during the identity verification process.
• Deposit/withdrawal restrictions – Where there are concerns regarding the source of funds or the player's identity.
• Permanent account closure – Where there is substantial evidence of fraud, a breach of terms, or upon request by law enforcement agencies.
• Voluntary closure by player – You may request account closure at any time by contacting the interwin support team.

If your account is closed at interwin's initiative due to a breach of terms, the account balance may be forfeited depending on the nature and severity of the violation. Conversely, if the closure is for business or technical reasons through no fault of your own, any valid balance will be returned to you.

Interwin is fully committed to responsible gambling practices. We believe that digital entertainment should always remain an enjoyable activity, not a source of stress or financial hardship.

Self-Control Tools Available

• Deposit limit – Set your own daily, weekly, or monthly deposit limits via the account settings section.
• Loss limit – Limit the maximum net losses you can incur within a set period.
• Session time limits – Set a maximum time limit for your gaming sessions.
• Reality check – Periodic notifications about how long you have been playing and how much you have wagered.
• Temporary self-exclusion – Suspend access to your account for 24 hours, 7 days, 30 days, or 90 days.
• Permanent self-exclusion – Permanently close your account if you feel this is necessary.

Interwin provides this platform on an "as is" basis, without any express or implied warranties regarding fitness for a particular purpose. While we strive to ensure the platform remains available and fully functional at all times, we do not guarantee that the service will be free from interruptions, technical bugs, or unplanned downtime.

• Interwin is not liable for any losses resulting from service disruptions, technical failures, or events beyond our control (force majeure).
• Interwin is not liable for any losses you incur as a result of betting decisions, regardless of the circumstances.
• Interwin's maximum total liability to you for any claim shall not exceed the amount you deposited in the 30 days preceding the date that claim arose.
• This provision does not affect any user rights protected under applicable Malaysian consumer protection laws.

Interwin reserves the right to amend, update, or replace any part of these terms and conditions at any time. Amendments take effect immediately upon publication on the interwin platform, unless a different effective date is specifically stated.

We will endeavour to provide reasonable notice via email or in-platform notification when material changes occur. However, it is your responsibility to review this page periodically. The "Updated" date at the top of this document indicates when the current version of these terms takes effect.

These terms and conditions are governed by applicable law. Any dispute arising from or relating to these terms shall first be resolved through amicable discussion between both parties, before any formal proceedings are initiated.